Inquiry Winbacks
Re-engage potential guests and drive bookings
What is an Inquiry Winback?
Similar to "Abandoned Cart" emails in e-commerce, an inquiry winback is designed to convert potential guests who went all the way to the point of booking a stay but didn't proceed with booking.
Here's how it works:
Potential guest makes an inquiry
Host responds to inquiry
If the potential guest doesn't respond to your inquiry after a set amount of time, the AI will send a follow-up to re-engage the guest, continue the conversation, and get them to book
Set Up Inquiry Winbacks
Go to the third tab titled Inquiry Winbacks
Set the time for how long after an unanswered host message you want the AI to follow-up on the conversation.
Set as many follow-ups as you want and even include a discount to incentivize bookings
Discounts are not required
Custom Messages
If you click the check for custom messages, you are able to write a templated message that will be sent for each follow-up message. If you don't click the check (the default option), the AI will pick up where the conversation left off.
We recommend letting the AI carry the conversation to keep it personalized to each conversation
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