Road to Autopilot
Your AI is only as good as the info it has
Last updated
Your AI is only as good as the info it has
Last updated
In HostAI, Autopilot represents the ultimate goal: an AI capable of handling your communication for you, responding to common inquiries and complex ones too.
By default, your AI begins on Copilot, assisting with responses but always seeking human confirmation before sending. Moving from Copilot to Autopilot is a journey—a gradual process of training, refining, and trusting your AI to take on more responsibilities without needing you to step in.
Imagine the Road to Autopilot like onboarding a new team member to manage your communications. At first, you’d guide them closely, sharing essential details, policies, and specific procedures. Over time, as they learn the intricacies of your brand and processes, they start working independently, handling more situations with minimal oversight. This is exactly how Autopilot and your Knowledge Base work: the more knowledge you provide, the more capable and confident you become in your AI managing communication autonomously.
To build your Knowledge Base and progress toward Autopilot, you'll interact with it in three main ways:
Adding Knowledge
You will add new information keeping your AI up-to-date with the most relevant details. HostAI will also offer proactive suggestions, identifying gaps or common inquiries to make building your knowledge base easier.
Testing Knowledge
Testing lets you see how well the AI pulls from your Knowledge Base to craft responses. This step allows you to fine-tune information so the AI can respond accurately and appropriately to guest inquiries.
Editing Knowledge
Editing your Knowledge Base involves keeping information organized and up-to-date. HostAI flags any duplicates or conflicts for you to resolve, ensuring a clean and reliable source of information for the AI.
By continuously adding, testing, and editing knowledge, you're setting up your AI to gradually handle guest communication with greater independence, moving closer to Autopilot with each improvement.
Knowledge Blocks
Add information one block at a time.
Chat With Your Knowledge
Talk to and test your AI.
Edit Knowledge
Keep your knowledge base up to date.
