Chat Widget
Talk to people who visit your website
Overview
Your HostAI Chat Widget allows you to communicate with visitors on your website in real-time, with all messages flowing directly into the HostAI inbox.
This widget can be customized and added to any webpage, enabling companies to offer immediate support, answer inquiries, and capture leads without ever leaving HostAI. Once installed, conversations initiated through the widget will display as a dedicated tab in your inbox.
Workflow
Once a site visitor engages with the widget, the conversation is routed directly to your HostAI inbox under the connected channels section. Here’s how it works:
Real-Time Conversations: The chat widget enables direct interaction between visitors and the support team.
Automated Messaging: Set up automated greetings or responses to manage initial inquiries or handle after-hours messages.
Inbox Integration: All widget conversations are seamlessly integrated with the HostAI inbox, so support agents can respond just like any other guest inquiry.
Post-Interaction: Once the chat ends, the conversation remains in your HostAI inbox for future reference and follow-up.
Set Up
Setting up your chat widget is simple:
Configure Widget Settings:
Go to Settings > Widget in HostAI.
Customize the header, greeting message, and assistant name that will appear in the widget.
You can also modify post-form messaging, like "We’ll get back to you as soon as possible!"
Add the Widget to Your Website:
Copy the code snippet provided in your Widget Settings.
Paste it into the
<body>tag of the webpage where you want the chat widget to appear.
Add Trusted Domains (Optional):
To restrict where the widget appears, you can list your company’s domains in the Trusted Domains section.
Once deployed, the chat widget will be live on your website, giving visitors a direct line to your support team.
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