Email

Bring your company email domain into your HostAI inbox

Overview

Bring your [e-mail] email into HostAI to send and receive emails using that address.

Setting up email in HostAI centralizes all email communication, not just guest comms. This allows your team to send and receive company emails directly within the platform. You can use one domain per workspace but multiple emails addresses (bookings@ , payments@ , sales@), ensuring your team handles various inquiries across your oepration.

Setting up email requires you to complete two steps:

Receiving Emails in HostAI

Sending Emails from HostAI

Set Up

If you follow this guide, bear in mind that:

• All emails sent to that email address will be received by HostAI (not your email provider’s inbox)

• You can only use one domain per HostAI workspace but can use multiple emails for the same domain.

If you need to receive a copy of each email sent to the support email address (for instance, to keep a copy in your company’s email inbox), there are ways to achieve this. Please get in touch with us by email at [e-mail], and we will be happy to help.

What you will need

• Your HostAI workspace’s inbound email address (which ends with @inbound.postmark.app). We will provide this during the email setup process.

• Admin access to your domain’s DNS settings.

• Admin access to your company’s email provider.

  • If you use Google for email, you will need admin access to the Google Workspace Admin console.

What makes a good support email address?

The only requirement is that your support email address uses your company’s domain. Email addresses using @gmail.com , @yahoo.com, @icloud.com, @hotmail.com or any other public email provider are not supported.

We recommend you choose an email address that is easy to remember and clear that it represents a company. Good examples could be help@, support@, contact@ or hello@. Generally, we’d advise against a personal one like cole@ or flor@ but they might also be fine, depending on your needs.

Email Title

When you start sending emails from HostAI, the title of the email in the recipient's inbox will be: "Your Name + From [Workspace Name]". Ensure you have your workspace name correctly set for personalized deliveries.