Overview
Turn guest messages and reviews into tasks for your team to handle
Never miss an actionable item for you and your team to complete with HostAI-generated tasks.
How it Works
As you know, guests are very honest about the state of your listing when they arrive at your property and when they leave a review (especially those private reviews.)
Tasks from Messages
If a guest message has an actionable item, HostAI will create a task for it. It will be displayed in the tasks table. Click into it to see the message it came from.
For every task you will see 3 key things:
The message that triggered the task
The AI analysis of the task
The name of the task (this is editable)
Task from Reviews
If a guest review (both public and private) contains an actionable item, HostAI will create a task for it and display it in the tasks table.
the Multiple Tasks from the Same Source
If a guest message or review contains more than one actionable item, HostAI will create multiple tasks from the source. You will be able to view all of the tasks created from a message or review.
View Tasks from the Inbox
See all of the tasks created from each guest conversation by clicking the "Tasks" tab in the Reservation Sidebar.
Learn more
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