Early Check-In

You can configure your Early Check-In (ECI) policy in a number of ways.

Don't Allow Early Check-Ins

If you don't allow Early Check-Ins, simply leave the boxes for each listing unchecked.

For every listing here, ECI are unselected meaning not allowed

Allow Early Check-Ins

If you allow Early Check-Ins, it's a little more detailed.

If the Policy is the Same Across All Listings

If your Early Check-In Policy is the same across all listings, instead of checking each box one by one, you can bulk edit instead. To do this, click the "Check All" under the Early Check-In Header

Click the Check All

If the Policy is Different Across Listings

If your Early Check-In Policy is different from listing to listing, check the box for each listing where you allow Early Check-Ins.

It's easier to check all, set up the policy, and then deselect the listings for which it doesn't apply than setting up the policy one by one.

Be sure to click the edit button next to each box to fully set up this policy

Different Configurations For When You Allow Early Check-Ins

After clicking "Check-All" or "Edit" (if your policy is different from listing to listing), this modal will pop up.

This is where you can go into detail on the specificites of your ECI policy

If You Allow All Early Check-In Requests

If you allow all Early Check-In Requests, select the top button. So for every early check-in request from any guest, the AI will allow it.

Configure the Additional Options to provide the AI with correct Early Check-In times and fees

HostAI will allow all ECI requests if the top button is selected

If You Allow All Early Check-In When There Is No Same-Day Turnover

Select the second button if you only allow Early Check-In Requests when there is no same-day turnover. So for every early check-in request, the AI will only allow it if a guest isn't checking out earlier that day.

Configure the Additional Options to provide the AI with correct Early Check-In times and fees

AI will allow ECI requests if no guest is checking out that same day

If You Allow Early Check-Ins On a Case-by-Case Basis

Select the third button if you want the most control over Early Check-In Requests. Here, the AI will tell the guest that Early Check-Ins are allowed on a case-by-case basis and will never approve any on its own.

Configure the Additional Options to provide the AI with correct Early Check-In times and fees

AI will never allow ECI requests and tell guests they are allowed on a case-by-case basis

Additional Options

Additional options are where you can add more granular detail about your Early Check-ins. Here you are going to input two things:

1. Earliest Check-In Time: put the earliest time guests can check-in

2. Fee: input the fee for Early Check-Ins

If you have more complex Early Check-In Details like pricing per additional hour or a threshold in which you allow free Early Check-Ins, refer to our Best Practices Page

Earliest check-in time is 12pm and Early Check-Ins cost $50