Early Check-In
You can configure your Early Check-In (ECI) policy in a number of ways.
Don't Allow Early Check-Ins
If you don't allow Early Check-Ins, simply leave the boxes for each listing unchecked.
Allow Early Check-Ins
If you allow Early Check-Ins, it's a little more detailed.
If the Policy is the Same Across All Listings
If your Early Check-In Policy is the same across all listings, instead of checking each box one by one, you can bulk edit instead. To do this, click the "Check All" under the Early Check-In Header
If the Policy is Different Across Listings
If your Early Check-In Policy is different from listing to listing, check the box for each listing where you allow Early Check-Ins.
It's easier to check all, set up the policy, and then deselect the listings for which it doesn't apply than setting up the policy one by one.
Different Configurations For When You Allow Early Check-Ins
After clicking "Check-All" or "Edit" (if your policy is different from listing to listing), this modal will pop up.
If You Allow All Early Check-In Requests
If you allow all Early Check-In Requests, select the top button. So for every early check-in request from any guest, the AI will allow it.
Configure the Additional Options to provide the AI with correct Early Check-In times and fees
If You Allow All Early Check-In When There Is No Same-Day Turnover
Select the second button if you only allow Early Check-In Requests when there is no same-day turnover. So for every early check-in request, the AI will only allow it if a guest isn't checking out earlier that day.
Configure the Additional Options to provide the AI with correct Early Check-In times and fees
If You Allow Early Check-Ins On a Case-by-Case Basis
Select the third button if you want the most control over Early Check-In Requests. Here, the AI will tell the guest that Early Check-Ins are allowed on a case-by-case basis and will never approve any on its own.
Configure the Additional Options to provide the AI with correct Early Check-In times and fees
Additional Options
Additional options are where you can add more granular detail about your Early Check-ins. Here you are going to input two things:
Earliest Check-In Time: put the earliest time guests can check-in
Fee: input the fee for Early Check-Ins
If you have more complex Early Check-In Details like pricing per additional hour or a threshold in which you allow free Early Check-Ins, refer to our Best Practices Page
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